Shipping policy

Shipping Policy

Thank you for shopping! I will aim to process and deliver your orders as quickly as possible.

Order Processing

Orders are processed within 2–3 working days after the order is successfully placed.

Delivery Time

Once your order has been processed, it will be delivered within 5–10 working days.

Please note that delivery times may vary slightly depending on your location, courier service, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location, order size, and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive email or message containing your tracking information so you can monitor your delivery.

Delays or Missing Orders

If your order has not arrived within the estimated delivery period, please contact with your order number. I will do my best to help you track the shipment and resolve the issue with the shipping carrier.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. If you need to change your address, contact as soon as possible. I cannot change the address once the order has been shipped.

Damaged Packages

If your package arrives visibly damaged from the outside, please do not accept the package. If the outer package appears clean and and undamaged, but you discover that the product inside is damaged, please contact me as soon as possible. Kindly provide clear photos and an uncut/unedited unboxing video showing the package and the damaged item so I can review the issue and assist you.

Contact 

If you have any questions regarding your order or shipment, please contact at qoskycraft@gmail.com or 6296381965